Return & Exchange Policy

Return & Exchange Policy If you are not completely satisfied with your online purchase, we will gladly accept a return or exchange within 8 days of delivery or pick-up, upon presentation of the original receipt. The unused item must be returned in its original condition and packaging. Refunds will be processed based on the original method of payment. 

 

If your merchandise has arrived damaged, please contact us at contact@directliquidation.ca as soon as possible with a detailed description of the issue along with a photo. We will take care of the rest! If your order was placed and/or picked-up in-store, please contact your nearest store location to proceed with your inquiry.

 

Customers are responsible for applicable delivery fees for the return or exchange of a mattress, unless the mattress has a manufacturing defect. Returns or exchanges do not apply on mattresses that are abused, stained, soiled or otherwise unsanitary. Returns or exchanges of mattresses cannot be processed in-store.

 

Our in-home delivery service is offered for purchases made in-store. The unused item must be returned in its original condition and packaging. Please note that delivery fees are non-refundable. Customers are responsible for any applicable delivery fees and return packaging. Please contact us within 8 days of delivery to arrange a return or exchange for in-store purchases. The returned item will be inspected within 72 hours of arriving at our warehouse. Once we've determined it is in as-new condition, our team will process your return and issue a refund. Please note that depending on your card issuers policy, it may take up to 10 business days for your refund to appear on your credit statement. Any item marked as “Final Sale" at the time of transaction is not covered by our return policy. Anything purchased in the store is a “Final Sale” Any products shipped outside of the United States and Canada are not covered by our return policy.